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Warranty Details 

Warranty Details

Connectix provides a 25-year system warranty as standard on all installations completed by an Connectix Approved Installer.

The Connectix 25-year system warranty is only available with systems designed, installed, and tested by Connectix Approved Installers who hold a valid training certificate. Warranties are issued only after a review of test data, and at the sole discretion of the Connectix technical support team. All installers filing a warranty application must test all of the links that require the warranty.

Your test results must meet the following minimum requirements:

  • Tester results must be submitted in the native format of the tester used (eg .flw for fluke). PDF results, although useful are not adequate for issuing a warranty.
  • OTDR results are not acceptable for Fibre warranties.
  • Copper test results should be submitted as Permanent Link tests, Channel Tests are not acceptable unless discussed prior to submitting results identifying the reasons.
  • When submitting test results please ensure a copy of the latest calibration certificates are uploaded, if not identified on the results (these must be in date at the time of testing).
  • Only the testers listed below are acceptable to obtain a 25 year performance warranty.

All warranty applications are processed online and are typically processed within ten working days. To apply for the Connectix 25-year warranty, please click on the link below to complete the form.

  • Features of the Connectix 25 Year Warranty

    • Covers all copper and fibre optic systems installed by Connectix Approved Installers.
    • Registered sites are covered by 25-year application warranty.
    • All warranties are issued to the latest published standards.
    • Application warranty. For example, Category 6A warranties assure support of all applications current and designed to operate at up to 500MHZ.

  • Approved Testers

    Please see a list of network testers below from which we accept test results to issue a warranty.

    • Fluke
    • DTX 1800 (Under ongoing review)
    • DSX 600
    • DSX 602
    • DSX 5000
    • DSX 8000
    • Ideal/Trend
    • Lantek II
    • Lantek III
    • Lantek IV
    • Lantek 7
    • Softing/Psiber
    • Wire Expert
    • Wire Expert 500
    • Wire Expert 4500
    • JDSU
    • Certifier 40G Cable Analyser
    • Viavi
    • NGC 4500 40/10G Certifier
    • AEM
    • Test Pro CV100

Download the Warranty Information Guide

Complete our Online Warranty Application Form